Senior Customer Success Manager
FourKites · Remote (United States) · Customer Success, North America
About this role
FourKites is hiring a senior-level Customer Success Manager in the sales function as a remote position. The posting calls out experience with Agile, SaaS. Compensation is listed at $80,000–$120,000 per year.
- Role
- Customer Success Manager
- Function
- sales
- Level
- senior
- Track
- Individual contributor
- Employment
- Full-time
- Location
- Remote (United States)
- Work mode
- Remote
- Department
- Customer Success, North America
More roles at FourKites
Job description
from FourKites careersAt FourKites we have the opportunity to tackle complex challenges with real-world impacts. Whether it’s medical supplies from Cardinal Health or groceries for Walmart, the FourKites platform helps customers operate global supply chains that are efficient, agile and sustainable.
Join a team of curious problem solvers that celebrates differences, leads with empathy and values inclusivity.
FourKites is looking for an ambitious and experienced Senior Customer Success Manager to join our team! You will provide the best customer experience by building a consultative relationship with your book of business in order to grow and retain customers. You will have a strong partnership with our Sales team, as you help your customers meet their business objectives while identifying new opportunities to expand the FourKites footprint. As the owner of the day-to-day management of your customers, you will become their go-to expert in all things FourKites. From training your customers on the FourKites platform, to creating actionable goals for ways that they can optimize their supply chain, you are responsible for creating customers who are delighted in their utilization and adoption of our product.
What you’ll be doing:
- Own overall relationship with assigned customers, which include: increasing adoption, driving usage, ensuring retention and satisfaction