Technical Account Mgr
Fortinet · Buenos Aires, Argentina · Technical Account
mid
sales
Account Manager
ic
· Posted Oct 20, 2025
Skills
AI Summary
Mid-level Account Manager providing technical support and customer education for network security solutions in LATAM. Analyzes customer configurations, packet traces, and network information to recommend actions and conduct upgrade testing. Requires network industry experience, strong communication skills, and proficiency with MS Office and scripting.
Skills & Qualifications
- Relevant professional experience preferably in the network industry
- Solid network security and routing experiences
- Exceptional customer service orientation and strong communications skills
- Asset to have CCNA, CCNP, CCIE, and/or CISSP certifications
- Proficient with MS Word, PowerPoint, and Excel
- Scripting and Windows server app experience
- Willing to travel
- Advanced English level
Job duties
- Collection, analysis and change recommendations of configuration information
- Collection and analysis of customer network information
- Collection and analysis of packet trace information
- Recommend actions based on analysis
- Customer education, deliver knowledge transfer like webinar or workshops
- Software recommendation, conduct bug scrubs reports
- Upgrade testing, on a lab environment perform test to upgrade customer devices and provide a report
- Develop best practice deployment and troubleshooting methodology documentation
- Follow up technical cases and manage the right expectation until the closure of the cases
- Conduct weekly status conference calls with customers to report status of open issues and projects
- Conduct quarterly reports for your managed accounts
- Work closely and provide direct technical email and phone support to our customers in the LATAM Region
- Analysis of support request, completion of requests for information and documentation
- Will exercise independent judgment in methods, techniques and evaluation criteria for obtaining results