Support Account Manager - Escalations & Account Support
Fivetran · Oakland, CA · Customer Support Department
About this role
Fivetran is hiring a manager-level Sales Manager based in Oakland, CA. The posting calls out experience with AWS, GCP, Azure, Jira. Compensation is listed at $115,375–$138,455 per year.
- Role
- Sales Manager
- Function
- sales
- Level
- manager
- Track
- Management
- Employment
- Full-time
- Location
- Oakland, CA
- Department
- Customer Support Department
More roles at Fivetran
Job description
from Fivetran careersFrom Fivetran’s founding until now, our mission has remained the same: to make access to data as simple and reliable as electricity. With Fivetran, customer data arrives in their warehouses, canonical and ready to query, with no engineering or maintenance required. We’re proud that more organizations continue to leverage our technology every day to become truly data-driven.
Job Description
Fivetran is seeking a customer-focused Support Account Manager (IC3) to join our Support organization. In this role, you will own the day-to-day support experience for a portfolio of customers by driving case momentum, coordinating internal stakeholders, and ensuring customers receive clear, timely, and accurate communication throughout the lifecycle of their issues. You will also help lead structured escalation workflows for high-risk or high-visibility situations by assessing business impact, aligning the right resources, maintaining accountability for next steps, and keeping customers confident that progress is being made.
This role is critical to delivering a consistent Premium support experience, preventing issues from stalling, reducing escalation risk, and strengthening operational rigor across support engagements. It requires strong judgment, customer empathy, cross-functional coordination, and the ability to remain calm and organized under pressure.
This role may participate in a weekend/on-call rotation, and Premium customers may require support outside standard business hours, so flexibility is important.