Senior Site Reliability Engineering Program & Compliance Manager
Five9 · Remote (United States) · Voice & Infrastructure - Product Engineering
About this role
Five9 is hiring a senior-level Site Reliability Engineer in the software engineering function as a remote position. The posting calls out experience with Kubernetes, DevOps, ITIL, Compliance. Compensation is listed at $90,000–$250,300 per year.
- Role
- Site Reliability Engineer
- Function
- software engineering
- Level
- senior
- Track
- Individual contributor
- Employment
- Full-time
- Location
- Remote (United States)
- Work mode
- Remote
- Department
- Voice & Infrastructure - Product Engineering
More roles at Five9
Job description
from Five9 careersJoin us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.
Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.
We are seeking an experienced and strategic Senior Site Reliability Engineering (SRE) Program & Compliance Manager to lead business architecture, process governance, and operational maturity initiatives supporting network and infrastructure services. This role is responsible for defining, analyzing, and optimizing the business processes, policies, controls, and lifecycle frameworks that govern infrastructure services across Plan, Build, Run, and Release functions.
The ideal candidate will bring deep expertise in infrastructure lifecycle management, SRE policy and procedures, process design, audit and compliance readiness, and documentation governance, with the ability to independently lead current-state (as-is) to future-state transformation initiatives. This role partners across engineering, operations, security, and business stakeholders to improve service reliability, strengthen governance, and drive continual service improvement.
Key Responsibilities
Business Architecture & Process Design
- Lead business process mapping, analysis, and redesign for infrastructure and reliability services, documenting as-is, identifying gaps, and designing future-state operating models.