Site Reliability Engineer (Observability)

Five9 · Manila, Philippines (Hybrid) · Global Customer Assurance

mid software engineering Site Reliability Engineer ic

About this role

Five9 is hiring a mid-level Site Reliability Engineer in the software engineering function based in Manila, Philippines (Hybrid) (hybrid). The posting calls out experience with Python, Bash, AWS, GCP.

Role
Site Reliability Engineer
Function
software engineering
Level
mid
Track
Individual contributor
Employment
Full-time
Location
Manila, Philippines (Hybrid)
Work mode
Hybrid
Department
Global Customer Assurance
AI Summary
Staff-level DevOps Engineer managing cloud infrastructure, containerized workloads, and observability stacks. Deploy and maintain Kubernetes/Docker environments, CI/CD pipelines in GitLab, and infrastructure-as-code using Terraform and Ansible. Mentor junior engineers and provide 24x7 on-call support.
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Job description

from Five9 careers

Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.

Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.

Duties:

  • Deploy, Upgrade, Maintain third party application stacks for metrics, logging and APM
  • Advanced troubleshooting of performance issues related to Linux
  • Build, Maintain and troubleshoot containerized workloads in Kubernetes or docker
  • Maintain CI/CD pipeline for developer code in Gitlab
  • Support developers with deploying and maintaining application servers
  • Create / Update Ansible code for configuration management of third-party applications
  • Create / Update Terraform code for management of infrastructure
  • Work with other teams to understand their specific needs and goals for observability and help them follow established processes and best practices to achieve those goals
  • Act as a Subject Matter Expert for the Observability stack, answering questions from other teams on how to use the tools we provide
  • Provide guidance and training to junior engineers
  • Participate in 24x7 On Call support rotating weekly between Observability Engineers
  • Work US based daytime hours
    • This is an excerpt. Read the full job description on Five9 careers →
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