Solution Engineer - Hypercare Team
Five9 · Manila, Philippines (Hybrid) · Global Customer Assurance
About this role
Five9 is hiring a mid-level Solutions Engineer in the software engineering function based in Manila, Philippines (Hybrid) (hybrid). The posting calls out experience with Networking and roughly 5+ years of relevant work. Listed education preference: a bachelor's degree or equivalent.
- Role
- Solutions Engineer
- Function
- software engineering
- Level
- mid
- Track
- Individual contributor
- Employment
- Full-time
- Location
- Manila, Philippines (Hybrid)
- Work mode
- Hybrid
- Experience
- 5+ years
- Education
- Bachelor's degree
- Department
- Global Customer Assurance
More roles at Five9
Job description
from Five9 careersJoin us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.
Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.
Solution Engineer - Hypercare Team
Overview of Job Function:
At Five9, the Solutions Engineer (SE) is a senior member of the Hypercare team. As a Solutions Engineer, you will be the point of contact for assigned Hypercare customers and will provide them with advanced-level technical support. You manage high-impact technical cases, ensuring that all break/fix issues are resolved in accordance with customer’s service agreements. Collaborates with Technical Support Engineers (TSEs), who are often in charge of many of Hypercare customers' technical support cases, to guarantee timely status updates, customer communication, duplication, and root cause resolution. You cultivate relationships with key customer stakeholders and internal Five9 teams to facilitate effective communication.
Principal Duties and Essential Responsibilities:
- Operates as the lead point of contact for all matters specific to Hypercare customers.
- Builds and maintains strong, long-lasting customer relationship.