Senior Manager, Customer Success (Enterprise Legal)
Everlaw · New York City, NY · Customer Experience
About this role
Everlaw is hiring a senior-level Technical Lead in the software engineering function based in New York City, NY. The posting calls out experience with HTML/CSS, SaaS. Compensation is listed at $163,000–$207,000 per year.
- Role
- Technical Lead
- Function
- software engineering
- Level
- senior
- Track
- Management
- Employment
- Full-time
- Location
- New York City, NY
- Department
- Customer Experience
More roles at Everlaw
Job description
from Everlaw careersEverlaw is seeking an experienced Sr. Manager of Customer Success that meaningfully contributes toward establishing a best in class Customer Leadership Team, delivers on results, and helps define and implement effective consumption-based customer success for the technology industry. You’ll embody our company values of mutual respect, egoless communication, a drive to set a higher bar, and a relentless focus on the client experience. As a member of the Customer Success team, you’ll be responsible for leading a team of Customer Success Managers and Customer Success Associates who are responsible for the entire post-sale client experience in our Legal Enterprise segment. You’ll develop a team that provides an industry leading customer experience by partnering with clients on the segment-specific best practices for using Everlaw within their technology stack, managing escalations, and helping customers realize the full value of their investment in Everlaw. You’ll also deeply collaborate across the company, partnering with Sales, Business Development, Product, Engineering, Finance, Marketing and the rest of the Customer Experience organization (including Support and User Education) to ensure a value-driven user experience. Your work will matter — you'll greatly impact the day-to-day experience of our customers, the growth of the company, and be a strategic leader for the CS Team.