Exceptions Lead

Job description

At eBay, we're more than a global ecommerce leader — we’re changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We’re committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts.

Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work — every day. We're in this together, sustaining the future of our customers, our company, and our planet.

Join a team of passionate thinkers, innovators, and dreamers — and help us connect people and build communities to create economic opportunity for all.

About the team and the role:

The Authentication team at eBay focuses on ensuring a trusted marketplace for buying and selling high-value items such as sneakers, watches, and handbags. This role sits within the exceptions function, which supports the authentication process by managing items that cannot be verified or have issues. As an Exceptions Lead based in West London, you will lead a team responsible for handling complex exceptions, improving workflows, and partnering with cross-functional teams including Customer Service, Product, Legal, and business verticals. The role reports into the exceptions manager within the authentication operations structure and plays a key part in maintaining buyer trust and supporting seller outcomes.