eBay Live Operations Support Specialist

At eBay, we're more than a global ecommerce leader — we’re changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We’re committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts.

Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work — every day. We're in this together, sustaining the future of our customers, our company, and our planet.

Join a team of passionate thinkers, innovators, and dreamers — and help us connect people and build communities to create economic opportunity for all.

About the role & team

eBay Live is where commerce meets community—a fast-growing live shopping platform that connects sellers and buyers in real-time. Sellers stream, showcase products, and engage directly with customers; buyers chat, react, and purchase instantly. The environment is fast-paced, creative, and high-energy—a startup within one of the world’s most trusted marketplaces.

We are seeking an Operations Support Specialist to help drive the day-to-day execution and continuous improvement of eBay Live operations.

This role sits at the intersection of Seller Operations, Program Management, and Product Enablement. You will own and optimize the end-to-end seller journey—from onboarding and activation to live event execution and post-event follow-up—while helping build scalable processes that support the growth of eBay Live.

You will also work cross-functionally with Product, Marketing, Seller Support (GCX), Trust, Legal, and Category teams to translate strategy into structured, repeatable programs that deliver high-quality live experiences.

This is a high-impact role for someone who thrives in fast-moving environments, brings structure to ambiguity, and is passionate about live commerce, creators, and seller success.

What you'll accomplish

Seller Pipeline & Operations

• Own and optimize the end-to-end seller journey (onboarding, activation, live event execution, post-event follow-up)

• Implement and maintain scalable operational processes, checklists, and workflows for live events

• Monitor seller performance and identify opportunities to improve engagement and outcomes

• Maintain playbooks, trackers, and internal documentation to ensure operational consistency

• Communicate with sellers through timely updates, clear guidance, and proactive follow-ups

• Monitor live shows and escalate quality, compliance, or trust-related issues to the appropriate teams

Performance Tracking & Insights

• Define, track, and report on key performance indicators (eg seller activation, engagement rates, GMV per live event, operational efficiency)

• Build and maintain dashboards and reporting tools to monitor trends and identify issues

• Translate operational data into actionable insights and recommendations for product and process improvements

• Collect seller feedback and identify recurring themes to drive continuous improvement

What you'll bring

• 2+ years' of experience in Operations, Customer Support, or an e-commerce or marketplace environment

• Proficiency with live-streaming platforms and data tools (eg Excel, Tableau, Looker), as well as ticketing or workflow management systems

• Highly organized with the ability to stay calm and effective in fast-paced or live environments

• Strong written and verbal communication skills, with a customer- and seller-first mindset

• Proactive and comfortable working in ambiguous, evolving environments

• Passion for live commerce, creators, and building engaging customer experiences

• Fluency in both English and French is required

**Please submit your CV in English**

Additional Details

eBay is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status. If you have a need that requires accommodation, please contact us at talent@ebay.com. We will make every effort to respond to your request for accommodation as soon as possible. View our accessibility statement to learn more about eBay's commitment to ensuring digital accessibility for people with disabilities.

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