Merchant Services Team Supervisor
DoorDash · Tempe, AZ · 612 Merchant Operations
About this role
DoorDash is hiring a mid-level Merchant Services Team Supervisor based in Tempe, AZ. The posting calls out experience with SQL, Salesforce, Data Analytics.
- Level
- mid
- Employment
- Full-time
- Location
- Tempe, AZ
- Department
- 612 Merchant Operations
More roles at DoorDash
Job description
from DoorDash careers
About the Team
Our Merchant Experience Operations team lies at the heart and soul of DoorDash, ensuring that we set all of our merchants up for success by providing a seamless onboarding, menu, and photo experience. As DoorDash grows both in scale and scope of offering, the strength of our merchant services engine must grow with it.
About the Role
As a Team Supervisor within Merchant Experience Operations you will play a pivotal role in fostering team excellence and motivation. Your primary focus will be on people-centric leadership, encouraging your team members to strive for continuous improvement. Reporting to the Manager, the Team Supervisor takes ownership of team performance, facilitates coaching through regular 1:1 sessions, and actively collaborates with cross-functional partners to enhance processes, resolve issues, and drive a superior experience for our stakeholders.
You’re excited about this opportunity because you will…
- Conduct weekly 1:1 sessions with direct reports and monthly skip-level meetings to foster strong team relationships and individual growth.
- Drive change management initiatives to ensure smooth transitions downstream and within your team.
- Manage and align team performance with OKRs and departmental goals, driving a results-oriented approach.
- Lead efforts to improve and scale daily operations, making operations more efficient and effective.