Manager, Implementation
DoorDash · San Francisco, CA | Los Angeles, CA | Atlanta, GA | Chicago, IL | New York City, NY · 516 In-Store Onboarding
About this role
DoorDash is hiring a mid-level Program Manager in the operations function based in San Francisco, CA | Los Angeles, CA | Atlanta, GA | Chicago, IL | New York City, NY. The posting calls out experience with Looker, Salesforce, SaaS. Compensation is listed at $103,360–$152,000 per year.
- Role
- Program Manager
- Function
- operations
- Level
- mid
- Track
- Individual contributor
- Employment
- Full-time
- Location
- San Francisco, CA | Los Angeles, CA | Atlanta, GA | Chicago, IL | New York City, NY
- Department
- 516 In-Store Onboarding
More roles at DoorDash
Job description
from DoorDash careers
About the Team
The In-Store (SevenRooms) Implementation team supports our clients through one of the most critical moments in their journey: onboarding. We are a global, collaborative group that thrives on setting clients up for long-term success by tailoring onboarding strategies to their unique needs. From in-store restaurant technology to advanced platform features, we ensure new partners are empowered and equipped to drive ROI from day one.
About the Role
We're hiring a Manager, Implementation to lead our North America-based implementation organization. You'll directly manage 3 Team Leads overseeing a total org of 20+ Implementation Partners across SMB and Enterprise segments, driving performance, consistency, and quality at scale. This is a high-impact, high-visibility role at the intersection of people management, operational rigor, and customer outcomes — and an exciting time to shape how DoorDash/SevenRooms onboards merchants across the region.
You're excited about this opportunity because you will…
- Directly manage 3 Team Leads, each responsible for a pod of Implementation Partners across SMB and Enterprise segments in NAM
- Coach Team Leads on people management fundamentals — performance conversations, goal-setting, conflict resolution, and career development of their IPs
- Build a high-performance culture rooted in accountability, customer empathy, and continuous improvement across all three pods