Senior Manager, Global Implementation
DoorDash · New York City, NY | San Francisco, CA | Los Angeles, CA | Atlanta, GA | Chicago, IL · 516 In-Store Onboarding
About this role
DoorDash is hiring a senior-level Program Manager in the operations function based in New York City, NY | San Francisco, CA | Los Angeles, CA | Atlanta, GA | Chicago, IL. The posting calls out experience with Jira, Salesforce, SaaS. Compensation is listed at $138,720–$204,000 per year.
- Role
- Program Manager
- Function
- operations
- Level
- senior
- Track
- Individual contributor
- Employment
- Full-time
- Location
- New York City, NY | San Francisco, CA | Los Angeles, CA | Atlanta, GA | Chicago, IL
- Department
- 516 In-Store Onboarding
More roles at DoorDash
Job description
from DoorDash careers
About the Team
SevenRooms, a DoorDash company, is the hospitality industry’s leading guest experience and retention platform. Our mission is to help restaurant operators use data to build direct guest relationships and more profitable businesses. The Global Implementation team is the heartbeat of this mission, ensuring that every merchant—from independent restaurants to multi-concept hospitality groups—is set up and continually supported for long-term success. This team lies at the intersection of technical excellence and customer obsession, transforming new sales into live, successful and long term partners on our platform.
About the Role
As the Global Senior Manager of Implementation, you will lead a world-class organization responsible for the critical transition from "Closed-Won" to "Live and Thriving". You will oversee the global strategy for the onboarding, technical implementations, and handoff for a growing suite of venue management, CRM and marketing solutions.
This is a high-impact leadership role requiring a "leader of leaders" who can manage multiple management layers across different geographies (NAM, EMEA, and APAC). You will not only lead a high-volume implementation engine but also serve as a key stakeholder in scaling the SevenRooms/DoorDash ecosystem, ensuring a high quality experience at various stages of the merchant lifecycle, tracking key metrics for performance and the product feedback loop is seamless so our merchants realize value faster and more consistently with each iteration.