Manager, Client Success & Technical Solutions
DoorDash · New York City, NY | San Francisco, CA | Sunnyvale, CA | Phoenix, AZ · 635 DDfB
About this role
DoorDash is hiring a mid-level Customer Success Manager in the sales function based in New York City, NY | San Francisco, CA | Sunnyvale, CA | Phoenix, AZ. The posting calls out experience with SQL, Snowflake, Looker, Observability. Compensation is listed at $125,800–$185,000 per year.
- Role
- Customer Success Manager
- Function
- sales
- Level
- mid
- Track
- Individual contributor
- Employment
- Full-time
- Location
- New York City, NY | San Francisco, CA | Sunnyvale, CA | Phoenix, AZ
- Department
- 635 DDfB
More roles at DoorDash
Job description
from DoorDash careers
About the Team
The Client Success & Technical Solutions Team Manager will play a pivotal role in leading and scaling the DoorDash for Business Customer Success Team — owning the strategy and building scalable solutions that drive seamless onboarding, activation, and long-term retention. This team is the backbone of the client experience, responsible for guiding every customer from their first touchpoint through post-launch success.
As DoorDash for Business expands its core product offering for corporate clients — including catering and group orders — this team is evolving to take on greater ownership of overall customer health in an increasingly complex environment. That means the Team Lead must be able to cut through the noise, prioritize ruthlessly, and keep the team laser-focused on the actions that actually move the needle for customers rather than getting lost in the weeds.
About the Role
As a leader of our Client Success Team, you will oversee 6-9 CSMs, including people coaching, performance management to KPI goals, and working directly with customers to ensure we are gathering learnings and feedback to influence initiatives, projects, and our product roadmap. This is not a role for someone who maintains the status quo — you'll be expected to constantly identify inefficiencies, source and implement tools, and build scalable processes that meaningfully improve customer health and team output.