Team Lead, Fraud Insights Operations
DoorDash · Tempe, AZ · 617 Fraud S&O
About this role
DoorDash is hiring a senior-level People Partner based in Tempe, AZ. The posting calls out experience with SQL, Jira, Data Analytics.
- Role
- People Partner
- Function
- people
- Level
- senior
- Track
- Individual contributor
- Employment
- Full-time
- Location
- Tempe, AZ
- Department
- 617 Fraud S&O
More roles at DoorDash
Job description
from DoorDash careers
About the Team
The VIPR Fraud Insights Team Lead manages a high-impact team of eight associates focused on mitigating large-scale fraud trends. As a TL, you guide and oversee investigations, coach associates, and ensure operational excellence while delivering actionable insights. You partner with key stakeholders, including Strategy & Operations, to drive containment and long-term solutions for emerging fraudulent behaviors. Your role balances hands-on investigative expertise with leadership responsibilities, ensuring the team delivers quality results efficiently.
About the Role
WORKING DAYS
VIPR operates Monday–Friday, 5 days a week, from 7:00 AM MST to 3:30 PM MST. In-office attendance is required bi-weekly on the first and third Thursdays of the month, with flexibility determined by business needs.
LINES OF BUSINESS (LOB)
The team supports Consumer (Cx), Dasher (Dx), and Merchant (Mx) workflows, allowing for cross-functional coverage and broad investigative impact.
You're excited about this opportunity because...
As the VIPR Team Lead, your day-to-day responsibilities include managing team capacity, distributing workload, and providing guidance on complex investigations. You act as the primary escalation point for operational or investigative issues, coach associates through challenging cases, and conduct root cause analyses to identify and mitigate operational inefficiencies.