Principal Application Product Manager - Customer Success

Job description

Company Overview Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM). What you'll do As a Principal Applications Product Manager, you own the customer experience application capabilities that dictate the post-sales lifecycle, data foundations, and retention platforms. You operate as the primary product lead for high-impact initiatives, driving the Agentic AI Roadmap across Onboarding, Customer Health Monitoring, Digital Success (Tech Touch), Renewals, and Expansion business processes. You will influence Net Revenue Retention (NRR), churn mitigation, and operational efficiency across Customer Success Managers (CSMs), Support, and Account Management teams. This role requires fast context building, strong partnership with CS Operations and Engineering, and hands-on ownership from problem definition through delivery. This position is an individual contributor role reporting to the…