Customer Success Associate - LATAM
Datadog · Boston, MA · Commercial Customer Success
About this role
Datadog is hiring a junior-level Customer Success Manager in the sales function based in Boston, MA. The posting calls out experience with Datadog, Security, Observability. Compensation is listed at $54,000–$72,000 per year.
- Role
- Customer Success Manager
- Function
- sales
- Level
- junior
- Track
- Individual contributor
- Employment
- Full-time
- Location
- Boston, MA
- Department
- Commercial Customer Success
More roles at Datadog
Job description
from Datadog careersAs a Customer Success Associate, you will focus on the long term strategic relationship with our customers, drive adoption, and identify growth opportunities across a high volume of Datadog customers to ensure successful product use and retention. You’ll be an advocate for the customer internally and focus on providing a positive experience for a high volume of accounts. Associates follow a well-defined methodology to identify the customer’s unique needs and clearly convey the value of the Datadog product. As we scale our Customer Success team, furthering personal development and team success is a top priority.
At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them
What You’ll Do:
- Identify target opportunities, manage the full sales cycle and proactively build strategic relationships with customers and focus on retention.
- Manage requests from your book of business such as but not limited to technical support escalations, billing questions, documentation/enablement requests to ensure a positive customer experience
- Pivot account management strategy based on different customer requirements and needs seamlessly and efficiently