Manager I, IT Support
Datadog · Paris, France · Enterprise Technology
About this role
Datadog is hiring a manager-level Engineering Manager in the software engineering function based in Paris, France. The posting calls out experience with Spring, Datadog, Linux, Security.
- Role
- Engineering Manager
- Function
- software engineering
- Level
- manager
- Track
- hybrid
- Employment
- Full-time
- Location
- Paris, France
- Department
- Enterprise Technology
More roles at Datadog
Job description
from Datadog careersThe Enterprise IT Support team is a globally distributed group that supports Datadog employees from day one and throughout their time at the company. In this role, you will hire, develop, and manage a team of Enterprise IT Support Technicians delivering high-touch, white-glove support with a focus on proactive and prompt service. You’ll set clear expectations, measure performance through service levels and operational metrics, and act as an escalation point for complex or high-impact issues. You’ll also partner closely with cross-functional stakeholders to continuously improve the services, tooling, and standards that power employee productivity across the business.
At Datadog, we place value in our office culture - the relationships that it builds, the creativity it brings to the table, and the collaboration of being together. We operate as a hybrid workplace to ensure our employees can create a work-life harmony that best fits them.
What You’ll Do:
- Hire, Coach, And Develop The Team: Recruit, onboard, mentor, and manage Enterprise IT Support Technicians, supporting growth and career development.
- Drive Performance To Operational Targets: Hold the team accountable to SLOs and KPIs to ensure fast, accurate, and consistent end-user support.
- Own Policies, Standards, And Procedures: Create, maintain, and improve support processes, documentation, and operational playbooks.