Manager, Enterprise Customer Success
Datadog · Singapore · Enterprise Customer Success
About this role
Datadog is hiring a manager-level Engineering Manager in the software engineering function based in Singapore. The posting calls out experience with Datadog, Security, Observability, SaaS.
- Role
- Engineering Manager
- Function
- software engineering
- Level
- manager
- Track
- hybrid
- Employment
- Full-time
- Location
- Singapore
- Department
- Enterprise Customer Success
More roles at Datadog
Job description
from Datadog careersWe’re looking for a Manager of Enterprise Customer Success to manage, recruit, onboard and train a team of Enterprise Customer Success Managers. Your team is responsible for proactively driving adoption across our existing customer base through on-boarding and customer education. The team advocates for the customer internally and focuses on a positive customer experience. This is an opportunity to join a company that’s a leader in the space, and contribute impactful work.
Check out some of our customer stories here.
At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them.
What You’ll Do:
- Manage, recruit, onboard and train a team of Enterprise Customer Success Managers responsible for proactively driving adoption with our Enterprise customers
- Coach your team through building executive relationships with named Enterprise accounts at Fortune 1000 companies
- Manage customer lifecycle including the on-boarding process for new customers, monitoring and analyzing usage trends to uncover renewal risks and identifying opportunities for contract growth/optimization
- Collaborate cross-functionally with internal Datadog teams (Sales, Support, Enablement, Product, Finance, and Legal)