Enterprise Customer Success Manager
Datadog · Tokyo, Japan · Enterprise Customer Success
mid
sales
Customer Success Manager
ic
Skills
About this role
Datadog is hiring a mid-level Customer Success Manager in the sales function based in Tokyo, Japan. The posting calls out experience with Datadog, Security, Observability, SaaS.
- Role
- Customer Success Manager
- Function
- sales
- Level
- mid
- Track
- Individual contributor
- Employment
- Full-time
- Location
- Tokyo, Japan
- Department
- Enterprise Customer Success
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Job description
from Datadog careersAs an Enterprise Customer Success Manager, you will be responsible for driving the healthy adoption and positive experience of some of Datadog’s largest and most strategic customers.
At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them.
What You’ll Do:
- Partner with Sales and Technical Solutions to proactively drive adoption from onboarding through to maturity.
- Own and project manage the on-boarding process for new customers.
- Discover, own and manage the customer’s success plan.
- Ensure consistent alignment with decision makers on the impact of their investment in Datadog.
- Proactively build and maintain targeted relationships with people of influence throughout the customer base.
- Collaborate cross-functionally with internal Datadog teams (sales, support, enablement, product, finance, and legal).
- Monitor and analyze usage trends to uncover potential renewal opportunities and risks.
- Act as the primary owner of customer adoption and health.
Who You Are:
- 3+ years in a Customer Success or Account Management role in B2B SaaS.
- Experience working with a portfolio of accounts that included large Enterprise.
- Experienced in driving discovery to understand your customers key pain points, objectives and priorities.
This is an excerpt. Read the full job description on Datadog careers →