Legal Operations Manager - 11525

Job description

What You'll Do:

Legal Operations Strategy and Process Improvement

• Execute operational initiatives aligned with the Legal Operations strategy and broader Legal department priorities.
• Identify, design, and implement process improvements that improve efficiency, consistency, scalability, and service delivery across the Legal function.
• Coordinate cross-functional workflows involving Legal, Finance, Procurement, IT, Security, and business stakeholders.
• Develop and maintain legal operations playbooks, process documentation, intake procedures, trackers, and reporting frameworks.

Legal Spend and Outside Counsel Management

• Manage legal spend tracking, reporting, accruals, budgeting support, vendor onboarding and invoice review.
• Oversee the application of Coupa’s Outside Counsel Guidelines, including billing compliance and rate management.
• Partner with internal legal stakeholders and outside counsel to improve budget discipline, billing accuracy, and cost predictability.

Legal Technology, Workflow Management and Performance Analysis

• Evaluate and support the implementation, administration, and optimization of legal technology tools.
• Translate Legal department needs into practical system requirements, workflows, dashboards, and process improvements.
• Partner with IT and vendors to troubleshoot system issues, improve user adoption, manage permissions, and support integrations.
• Monitor workflow performance, intake volumes, cycle times, matter status, spend trends, and other operational metrics.
• Build and maintain dashboards and recurring reports for Legal leadership, including spend, vendor performance, matter activity, workload, compliance status, KPIs and process efficiency.
• Use data to identify opportunities for improved resource allocation, process changes, technology adoption, and cost management.

Compliance, Controls, and Corporate Legal Operations

• Support compliance with internal controls, audit requirements, and Legal department operating procedures.
• Coordinate patent renewal processes, including tracking deadlines, working with internal stakeholders and external providers, and supporting timely renewals.
• Support insurance renewal processes, including gathering information, coordinating with stakeholders, managing timelines, and tracking required documentation.
• Manage entity administration using GEMS, including maintaining corporate records, officer and director information, registrations, annual reports, and other entity data.
• Coordinate with internal and external stakeholders on recurring corporate governance and legal operations matters.

What You Will Bring to Coupa:

5+ years of experience in legal operations, legal project management, legal billing, legal technology, corporate legal administration, or a related role
Experience managing legal spend, outside counsel guidelines, invoice review, accruals, budgeting, and vendor onboarding.
Experience with legal operations platforms, matter management systems, e-billing tools, entity management systems, and reporting tools.
Familiarity with corporate governance operations, patent renewals, insurance renewals, internal controls, and audit support.
Strong analytical skills, including the ability to build reports, interpret data, identify trends, and present actionable recommendations.
Excellent project management skills, with the ability to manage multiple workflows, deadlines, stakeholders, and recurring operational processes.
Excellent interpersonal skills and ability to communicate clearly and effectively with internal and external stakeholders
Passionate about testing new ideas and innovating to drive results.
Technology-savvy; proficient in all Microsoft Office applications.
High attention to detail, sound judgment, and ability to handle confidential and sensitive information.