Senior Customer Success Manager (f/m/d)
Contentful · Berlin, Germany · Customer Experience
About this role
Contentful is hiring a senior-level Customer Success Manager in the sales function based in Berlin, Germany. The posting calls out experience with API Development, A/B Testing.
- Role
- Customer Success Manager
- Function
- sales
- Level
- senior
- Track
- Individual contributor
- Employment
- Full-time
- Location
- Berlin, Germany
- Department
- Customer Experience
More roles at Contentful
Job description
from Contentful careersAbout the opportunity
As a Senior Customer Success Manager DACH (f/m/d) , you will work directly with Contentful customers in the EMEA region to ensure they maximize value from our platform and deliver a stellar customer experience as their trusted advisor. You will help our customers achieve both their technical and business goals while driving retention and growth for Contentful. You will partner closely with our sales, partner organization, and professional services teams and amplify the voices of the customers internally by driving continuous feedback into our product and customer teams.
What to expect?
- Build and own relationships across a full book of business and embody the trusted advisor role, managing a book of business of around 20-30 enterprise accounts.
- Monitor and guide new customers to ensure value expectations are aligned and achieved from the beginning
- Understand and advise customers’ priorities with Contentful, capture and communicate KPIs and outcomes through a defined path to maturity and success
- Drive product adoption, customer satisfaction, and overall influence on customer health scores
- Lead effective and consistent customer Business Reviews based on the defined business goals of the customer
- Flag and proactively mitigate risks within a book of business
- Drive the renewal conversations to close with Contentful’s largest and most strategic logos.