Customer Success Technical Leader (Technical Account Manager : Splunk ES)
Cisco · Research Triangle Park, NC · Customer Experience
About this role
Cisco is hiring a senior-level Customer Success Manager in the sales function based in Research Triangle Park, NC. The posting calls out experience with AWS, GCP, Azure, Splunk. Compensation is listed at $161,900–$205,600 per year.
- Role
- Customer Success Manager
- Function
- sales
- Level
- senior
- Track
- Individual contributor
- Employment
- Full-time
- Location
- Research Triangle Park, NC
- Department
- Customer Experience
- Posted
- Jun 2, 2026
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Job description
from Cisco careersJob posting may be removed earlier if the position is filled or if a sufficient number of applications are received.
This is a remote role and can be performed anywhere in the United States.
Meet the Team
Are you looking to make a measurable impact? As a Cisco Customer Experience Customer Success Technical Leader (Technical Account Manager : Splunk ES), you will serve as a pivotal partner to our most important customers. You will bring strategic technical mentorship to the global stage, helping customers optimize their Splunk environment while simultaneously acting as the "voice of the customer" to influence our product roadmap.
You are a self-motivated expert who thrives in evolving environments, passionate about guiding customers through their journey to unlock the full potential of Splunk.
Your Impact
- Strategic Adoption: Lead long-term engagements through consistent touchpoints, strategic guidance, and the development of comprehensive customer success plans.
- Technical Excellence: Provide high-quality guidance on use-case development, configuration, and optimization, focusing on Enterprise Security (ES) and security applications like Splunk User Behavior Analytics (UBA).
- Problem Solving: Tackle complex technical challenges, proactively identifying and resolving issues before they impact the customer.
- Collaboration: Work cross-functionally with Customer Success Managers, Sales Engineers, and the broader Splunk ecosystem to ensure a unified customer experience.