Wireless Escalations Software Engineer (Hybrid)

Job description

Job posting may be removed earlier if the position is filled or if a sufficient number of applications are received.

Meet the Team

Cisco Spaces is a transformative platform that enables organizations to leverage location-based services for smarter, data-driven business decisions. By connecting physical spaces with digital intelligence, Cisco Spaces empowers businesses to gain real-time insights into how people and assets move and interact within their environments. The platform offers a suite of powerful tools for analytics, automation, and engagement, helping organizations optimize space utilization, enhance security, and deliver personalized experiences to employees and visitors. With seamless integration into existing Cisco Wireless infrastructure and robust support for a wide range of use cases—including workplace management, asset tracking, and location-based marketing—Cisco Spaces is at the forefront of digital transformation for physical environments.

Your Impact

• End-to-End Onboarding & Deployment: Act as the technical resource for the customer onboarding journey from initial engagement through to successful feature deployment, partnering with Sales and Product Management to execute Proof of Value (PoV) initiatives and production rollouts that drive revenue and customer success.

• Escalation Management & Engineering Collaboration: Own and resolve complex, high-level technical escalations by working closely with Engineering to facilitate bug fixes, provide direct customer feedback, and ensure timely, effective problem resolution.

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