CS Workforce Specialist II

Our Opportunity 

Chewy, the fastest growing e-commerce retail businesses and Pet Pharmacy in the United States today, is seeking a Customer Service Workforce Specialist II the role is Located in Louisville, KY, or Pittston, PA. Seeking someone who is hard-working, analytical, and can think creatively. This individual contributor supports Pharmacy Operations through a combination of Queue Management, Real Time Analysis (RTA), Service Avoidance Analysis, and real time performance management to ensure Service Level Agreements (SLAs). The primary collaborators are other members of the wider Workforce Management and Capacity Planning Team, Human Resources Team, Operations Leadership, and most importantly our Chewy Pharmacy Team Members. 

Are you read to lead the pack? Our team looks forward to speaking with you!  

Why you’ll love working here: 

Safety, Health, and Culture are top priorities at Chewy Pharmacy with all our roles and locations. We offer the following benefits for our team : 

• Climate-controlled environment 

• Employee 20% Discount Program at Chewy for all your pet needs 

• Team building events and company-sponsored luncheons 

• Career growth and promotion opportunities  

• Insurance eligibility on the 1st of the Month 

What You’ll Do: 

• Provide real-time monitoring via available tools and workforce management techniques to make intra-day adjustments to improve resource efficiency and achieve service level goals and other business objectives 

  This is an excerpt. Read the full job description on Chewy careers →