CS Workforce Specialist III

Job description

Job Description:

Our Opportunity:

As a CS Workforce Specialist III, you will be responsible for analyzing and coordinating operational performance and progression metrics in the call centers by applying workforce management systems and standardized protocols to ensure each component combines seamlessly for all partners. Additionally, you may be assigned a focus in Time Operations, Command Center, and/or Profile & Roster Management wholly or in tandem with other peers and partners. This role is responsible for measuring performance and progression of metrics as well as ensuring each component or function of Workforce Management works together in a seamless fashion for all teammates. This position is a Hybrid role out of either our Louisville, KY, or Pittston, PA locations.

Why you’ll love working here!

Safety, Health, and Culture are top priorities at Chewy Pharmacy with all our roles and locations. We offer the following benefits for our team :

• We have a climate-controlled environment
• Employee 20% Discount Program at Chewy for all your pet needs
• Team building events and company-sponsored luncheons
• Career growth and promotion opportunities!
• Insurance eligibility on the 1st of the Month

What you'll do:

• Actively perform RTA1, RTA2, and Time Ops Duties as needed.
• Perform audits for RTA1, RTA2, & Time Ops performance reports for completion, timeliness and accuracy.
This is an excerpt. Read the full job description on Chewy careers →