Manager, Digital IT Service
Celonis · Bangalore, India · IT & Systems
About this role
Celonis is hiring a manager-level Engineering Manager in the software engineering function based in Bangalore, India. The posting calls out experience with ServiceNow, ITIL, Incident Response, SaaS.
- Role
- Engineering Manager
- Function
- software engineering
- Level
- manager
- Track
- hybrid
- Employment
- Full-time
- Location
- Bangalore, India
- Department
- IT & Systems
More roles at Celonis
Job description
from Celonis careersCelonis is the global leader in Process Intelligence and the pioneer of Process Mining technology. As one of the world’s fastest-growing enterprise SaaS companies, we are changemakers pushing the boundaries of what’s possible. We invest heavily in advanced AI capabilities—specifically our Process Intelligence Graph—to turn data insights into immediate business action. We believe there is a massive opportunity to unlock global productivity and sustainability by placing intelligence at the core of every business process. Join our mission to make processes work for people, companies, and the planet.
As the Manager of Digital IT Service, you will lead and manage our IT Service team in India. This is a critical role focused on driving operational excellence and strategic alignment across our support functions. You will be responsible for ensuring high-quality service delivery, and fostering a culture of continuous improvement and professional growth within your teams.
Key Responsibilities
Leadership & Performance Management
- Lead and mentor the IT Service team in India, providing functional and disciplinary leadership.
- Drive operational excellence by following and establishing clear performance metrics, SLAs, and reporting mechanisms to monitor team efficiency and service quality.
- Conduct regular performance reviews and one-on-one meetings to guide professional development and align team goals with departmental objectives.