About Us: At Booking.com, data drives our decisions. Technology is at our core. And innovation is everywhere. But our company is more than datasets, lines of code or A/B tests. We’re the thrill of the first night in a new place. The excitement of the next morning. The friends you encounter. The journeys you take. The sights you see. And the memories you make. Through our products, partners and people, we make it easier for everyone to experience the world.

Key Job Responsibilities and Duties:

New partnership support; and support registration through phone calls
Proactively contact new/potential accommodation partners to encourage completion of their online registration;
Offer support to finish onboarding, instruct and educate on tools, provide information & support;
Delivering training by phone to new properties on how to use the Booking.com extranet, and rates & availability system;
Contact partners to make them aware of business and growth opportunities to drive and improve value;
Always assuring a high level of customer service, being efficient and professional.
Confident communication over the phone and via email;
Actively participate with various projects &; initiatives within your team;
Collaborate with your team and Booking.com teams globally for continuous improvement.
Outbound activities will include calling on specific opportunities, e.g. availability, support to reduce churn, support promotional campaigns and programs, support roll out services/products (e.g. Booking Suite), etc.
This is an excerpt. Read the full job description on Booking.com careers →

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Outbound Executive - Shanghai

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