Desktop Support Technician
BAE Systems · Radford, VA · Engineering & Technology
About this role
BAE Systems is hiring a mid-level IT Engineer in the operations function based in Radford, VA. The posting calls out experience with Patch Management. Compensation is listed at $52,108–$83,373 per year.
- Role
- IT Engineer
- Function
- operations
- Level
- mid
- Track
- Individual contributor
- Employment
- Full-time
- Location
- Radford, VA
- Department
- Engineering & Technology
- Posted
- May 5, 2026
More roles at BAE Systems
Job description
from BAE Systems careersJob Description This is a Desktop support position. Provide on-site technical support for software and hardware installs, hardware moves, add or changes of hardware/software for the end-user community. Support includes break/fix issues, general requests, operating system patch remediation, PC refresh based on company lifecycle standards and general tier 2 desktop support. Provide basic desk VoIP telephone support. Provide mobile device support to include iPhone/ iPad/ Droid. Resolve printer issues namely toner replacement, paper jams and printer maintenance. Update asset inventory via ticketing system database. Working knowledge and experience with Active directory. Utilize Remote application software to provide service to both on-site and off-site users. May provide minor training to customer support personnel. Patching support for lab standalone systems. Required Education, Experience, Skills Proficient in MS Office products including M365 Proficient with a variety of MS Operating Systems: Win11, Win10 Troubleshooting skills for applications running on MS Windows based platforms (office, browsers, printers, etc) Basic understanding of networks Experience with Microsoft Active Directory Knowledge in Asset Management Excellent customer service skills Excellent communication skills – oral and written Ability to work well with others in a team environment Adheres to standards as defined in Standard Operating Procedures. Preferred Education, Experience, Skills…