Director of User Research, AEC

Job description

Job Description for Director, AEC User Research

Job Description

Position Overview

The Director, AEC User Research will lead the User Research function within the AEC User Success organization, part of the broader Experience Foundations team. This role is responsible for advancing research excellence, defining the research operating model, and embedding a journey-centric, mixed-methods approach across AEC.

This leader will manage a team of research managers and senior individual contributors, ensuring high-quality, scalable research that integrates qualitative and quantitative insights. Working closely with cross-functional partners across product, analytics, growth, and design, this role ensures that user insights are clearly understood, effectively communicated, and translated into impactful decisions.

The Director plays a critical role in helping AEC evolve from fragmented research practices to a mature, AI-enabled product insights function—ensuring the voice of the user is consistently represented, understood, and acted on across the organization, while enabling the shift toward more intelligent, automated, and agentic user experiences. 

This position reports to the Senior Director, AEC User Success.

Location

East Coast Preferred (US & Canada)

Responsibilities

Team Leadership & Research Excellence

• Lead, mentor, and grow a team of research managers and senior ICs, building a high-performing and scalable organization
• Establish and uphold high standards for research quality, rigor, and craft across all work
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