Manager, Scaled Customer Success - APAC
Autodesk · Kuala Lumpur, Malaysia
About this role
Autodesk is hiring a manager-level Engineering Manager in the software engineering function based in Kuala Lumpur, Malaysia.
- Role
- Engineering Manager
- Function
- software engineering
- Level
- manager
- Track
- hybrid
- Employment
- Full-time
- Location
- Kuala Lumpur, Malaysia
- Posted
- Apr 20, 2026
More roles at Autodesk
Job description
from Autodesk careersJob Requisition ID #
Position Overview
The Manager, Scaled Customer Success will play a pivotal role in ensuring our customers achieve their desired outcomes while utilizing our products and services. This position requires a strategic leader who can mentor and guide a team of Customer Success Advisors in ASEAN & ANZ, driving customer satisfaction, growth and retention through best practices and continuous improvement. This role demands a proactive individual who can drive our customer success initiatives forward in APJ, ensuring that our customers receive the highest level of service and support. If you are a leader with a passion for customer success and a track record of mentoring and guiding teams, we encourage you to apply.
Roles and Responsibilities
Hire, manage, mentor, coach, and develop a team of Customer Success Advisors in ASEAN and ANZ
Guide the team as they engage directly with customers through customer nurturing & planning interactions, data-driven triggered actions and reacting to inbound customer-initiated triggers
Partner with leaders of Sales, Renewals, Technical Sales, the Channel Partner ecosystem, Technical Support, Client Services, and others to drive customer success motions and impact customer value, risk mitigation, activation, usage and growth
Build and refine reporting processes as part of continuous improvement efforts. Ensure CRM tools and Autodesk methodologies are leveraged to process and track onboarding and adoption
This is an excerpt. Read the full job description on Autodesk careers →