Client Services Specialist
Autodesk · Sgp, Singapore
About this role
Autodesk is hiring a mid-level Customer Success Manager in the sales function based in Sgp, Singapore (hybrid).
- Role
- Customer Success Manager
- Function
- sales
- Level
- mid
- Track
- Individual contributor
- Employment
- Full-time
- Location
- Sgp, Singapore
- Work mode
- Hybrid
- Posted
- Apr 20, 2026
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Job description
from Autodesk careersJob Requisition ID #
Position Overview
As a Client Services Specialist, you will be a critical part of Autodesk’s help to ensure our customers have instant access to their software and partner orders and related inquiries are handled with a high level of quality in accordance to defined global principles and guidelines. The position involves strong troubleshooting, problem-solving, and communication skills. You will be responsible for ensuring that customer and partner problems are properly analysed, documented, and resolved with the goal of creating an exceptional experience in an environment of shared team knowledge. You will be based in our Singapore office, with a hybrid remote work policy. Work Schedule: Monday to Friday, 8:30am to 5:30pm (might change according to business needs)
Responsibilities
Ensure Autodesk customers have immediate access to all software products purchased; which may include troubleshooting Autodesk back-office systems or leveraging third party tools to view customer’s machine to determine root cause of access issue
Ability to communicate with customers/partners across multiple modalities; including but not limited to phone, chat, and web/email
Ensure high-level of customer /partner satisfaction. Receive, investigate, and respond to support needs and issues; including order processing and inquiries related to product access, account sign-in, license fulfilment and other miscellaneous support requests
This is an excerpt. Read the full job description on Autodesk careers →