About this role

Autodesk is hiring a mid-level Customer Success Manager in the sales function based in Milano - Piazza Gae Aulenti, Italy. The posting calls out experience with Computer Vision. Compensation is listed at $41,000–$60,500 per year.

Role: Customer Success Manager
Function: sales
Level: mid
Track: Individual contributor
Employment: Full-time
Location: Milano - Piazza Gae Aulenti, Italy
Posted: Jun 23, 2026

Job description

from Autodesk careers

Job Requisition ID #

26WD95548

***Please submit your CV in English***

Position Overview

We are looking for Construction Technology professionals who are passionate about driving digital transformation throughout the construction industry.

Reporting to the Manager of Forma Customer Success, you will build lasting and meaningful relationships with some of the largest AECO organisations in Italy. You will develop and manage the Customer Success Plan and partner with the Sales Executive to plan and achieve the expansion of relationships, project adoption and revenue. You will do this through increasing the adoption of the Autodesk Forma (Autodesk Construction Cloud) platform and documenting value delivered.

Responsibilities

Be accountable for the relationship health of a selected portfolio of accounts
Develop Customer Success Plans, with documented value delivered
Improve Autodesk Forma Adoption within these accounts by solving customer challenges with our technology. Thereby increasing Monthly Active Users, Projects and functionality in use
Mitigate any churn risk and guide expansion discussions
Become an expert in our Autodesk Forma Platform, in current functionality and roadmap

Minimum Qualifications

5+ years’ experience in the Construction Industry or Construction Technology Industry - (i.e. Account Manager, Customer Success Manager, Digital Lead, BIM Manager, BIM Coordinator, Project Manager, Project Engineer, Quality Manager)
Advanced knowledge of AEC workflows and awareness of BIM solutions focused on Construction Technology
Autodesk Forma Platform or similar CDE and Construction/Project Management solutions knowledge
Experience communicating the value of technology and its features to customers
Italian language proficiency at a professional level (written and spoken)
Ability to travel when required
Experience in building face-to-face relationships with customers

About You

You are passionate about digitisation and progress in the construction industry

You are comfortable proposing and building processes that will allow our organisation to grow, and collaborate with numerous team members, both internally and externally on site or in the board room

You have a curious nature to uncover and understand customers challenges, industry trends and required workflows when adopting new technology and recommend best practices to increase and realise return on investment

Confidence to understand customer business use cases to provide product feedback from customers and contribute to product roadmap discussions

Excited by technology and happy to get into the product detail

#LI-FB1

Learn More

About Autodesk

Welcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.

We take great pride in our culture here at Autodesk – it’s at the core of everything we do. Our culture guides the way we work and treat each other, informs how we connect with customers and partners, and defines how we show up in the world.

When you’re an Autodesker, you can do meaningful work that helps build a better world designed and made for all. Ready to shape the world and your future? Join us!

Salary transparency

Salary is one part of Autodesk’s competitive compensation package. For Italy based roles, we expect a starting base salary between $41,000 and $60,500. Offers are based on the candidate’s experience and geographic location, and may exceed this range. In addition to base salaries, our compensation package may include annual cash bonuses, commissions for sales roles, stock grants, and a comprehensive benefits package.

Sales Careers

Working in sales at Autodesk allows you to build meaningful relationships with customers while growing your career. Join us and help make a better, more sustainable world. Learn more here: https://www.autodesk.com/careers/sales

Belonging
We take pride in cultivating a culture of belonging where everyone can thrive. Learn more here: https://www.autodesk.com/company/global-belonging

Are you an existing contractor or consultant with Autodesk?

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