Renewal Manager
Asana · Remote (US NY) · Customer Experience
About this role
Asana is hiring a manager-level Sales Manager as a remote position. The posting calls out experience with Salesforce, SaaS and roughly 3–5 years of relevant work. Compensation is listed at $98,700–$125,300 per year.
- Role
- Sales Manager
- Function
- sales
- Level
- manager
- Track
- Management
- Employment
- Full-time
- Location
- Remote (US NY)
- Work mode
- Remote
- Experience
- 3–5 years
- Department
- Customer Experience
More roles at Asana
Job description
from Asana careersThe Renewals team plays a crucial role in Asana's success by collaborating with both customers and multiple cross functional teams. As a Renewals team member, your main responsibility is to oversee client renewals, renew existing licenses, discover growth opportunities, identify/mitigate risk and ensure high customer satisfaction to minimize churn. This role involves understanding customer needs, building strong relationships, having strong negotiation skills and staying current on Asana’s pricing and packaging.
This role can either be fully remote depending on which US state you live in, or based in our New York or Chicago office with an office-centric hybrid schedule. If based in-office: The standard in-office days are Monday, Tuesday, and Thursday. Most Asanas have the option to work from home on Wednesdays. Working from home on Fridays depends on the type of work you do and the teams with which you partner. If you're interviewing for this role, your recruiter will share more about the in-office requirements.
What you’ll achieve:
- Negotiate all facets of contract renewals using commercial judgment.
- Identify customer needs and demonstrate strong account management capabilities to drive on-time renewal closure.
- Engage decision makers to identify customer requirements, budget, key stakeholders, approval processes, and uncover roadblocks.
- Develop and deliver win/win negotiation strategies that maximise contract value while protecting and enhancing the customer relationship and the value they are realising from Asana