Software (Technical) Support Engineer

Job description

Who We Are

Applied Materials is a global leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. We design, build and service cutting-edge equipment that helps our customers manufacture display and semiconductor chips – the brains of devices we use every day. As the foundation of the global electronics industry, Applied enables the exciting technologies that literally connect our world – like AI and IoT. If you want to push the boundaries of materials science and engineering to create next generation technology, join us to deliver material innovation that changes the world. 

What We Offer

Location:

You’ll benefit from a supportive work culture that encourages you to learn, develop, and grow your career as you take on challenges and drive innovative solutions for our customers. We empower our team to push the boundaries of what is possible—while learning every day in a supportive leading global company. Visit our Careers website to learn more. 

At Applied Materials, we care about the health and wellbeing of our employees. We’re committed to providing programs and support that encourage personal and professional growth and care for you at work, at home, or wherever you may go. Learn more about our benefits. 

We are looking for a Software (Technical) Support Engineer to increase the Team in Bengaluru, India

Key Responsibilities

· Virtual Machine Support – Support and maintain a large cluster of virtual machines (VMs) running multiple Microsoft Windows OS (Server 2008 / Server 2019 / Windows 10 / CE 7 / etc.) with custom configuration and software interacting over a VLAN environment. Develop and release updated virtual machines for new product introductions – updated OS / software baseline. Maintain custom software configuration sets for existing product releases. Knowledge of VMWare infrastructure and functional operations required.

· System Software Troubleshooting – Microsoft/Networking/Applications (Analyze reported problems & Validate solutions -Provide troubleshooting plans to discover root cause - Deliver rapid resolution on systemic issues)

Understand, research, and resolve internal and external application and systems issues of moderate difficulty. Independently learn and investigate systematic bug or systematic software failures from internal teams. Track and report findings within internal ticketing system.

· Software Test & Validation (Collect & Incorporate Customer specific test scenarios -Construct virtual machines for testing & troubleshooting - Execute test plans to Validate Software & VM release). Work closely with development team on application release & deployment.

· Create, test, and verify installation/upgrade instructions for Applied Materials’ product releases. Develop and train field teams on software procedures related to virtual machines.

· Attend AMAT classes in designated product line and external classes for third-party software.

· Provide assistance in analysis of customer OS performance, integration and database management issues. Deliver updates and reports to managers, partners and peers.

· Assist in training junior level engineers in departmental procedures, corporate procedures, and detailed product operation.

Technical Competencies:

1. Basic Understanding

2. Working Experience

Software Test Simulation (2); Software Test Scripts (1); Software Test Requirements / Specifications (1); Software Test Execution (2); Software Test Documentation (1); Software Test Cases (1); Software Test And Test Release Plan Design (1); Software Tech Support Knowledgebase Sharing (2); Software Issue Problem Statement (2); Software Issue Investigation (1); Software Distribution (1); Internal Software Training (1); Factory Automation Support (1);

Equipment Factory Automation Support (1); Customer Software Simulations (1); AMAT Product Development Life Cycle (1); Troubleshoot Software Issues (1); Track Software Performance (1)

Other Competencies:

Service Excellence (1); Project Management (1); Problem Solving (2); Present Field Issues (1); New Product/Feature Documentation (1); Develop Customer Relationships (1); Customer Service Management (1); Communication (1); Accuracy & Attention to Detail (1)

Business Expertise

· Understands key business drivers; uses this understanding to accomplish own work in autonomy

Problem Solving

· Solves problems in straightforward situations; analyzes possible solutions using technical experience and judgment and precedents

Impact

· Impacts quality of own work and the work of others on the team; works within guidelines and policies

Interpersonal Skills

· Explains complex information to others in straightforward situations

· Customer Management capabilities

Education: Bachelor or Master Degree (Computer Engineering, Electronic Engineering, Automation Engineering)

Experience: 2 - 4 Years

Travel: 10%, mainly Taiwan, Headquarters in US

Languages: English Fluent

Additional Information

Time Type:

Employee Type:

Travel:

Relocation Eligible:

Applied Materials is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.