Here at Appian, our values of Intensity and Excellence define who we are. We set high standards and live up to them, ensuring that everything we do is done with care and quality. We approach every challenge with ambition and commitment, holding ourselves and each other accountable to achieve the best results. When you join Appian, you’ll be part of a passionate team dedicated to accomplishing hard things, together.

Our Business Technology team is looking for an IT Support Specialist who is customer-oriented, analytical, and has an interest in partnering with our software development organization on their infrastructure. This role is onsite at our Sydney CBD office.

Responsibilities of the IT Support Specialist:

Desktop Administration: Assist with the administration of both Windows and Mac desktop operating systems.
Productivity Improvement: Enhance Appian's overall productivity through technical support and solutions.
Initial Technical Support: Provide primary technical assistance to Appian's global employees via the Service Desk case management system.
Mission-Critical Issue Resolution & Documentation: Offer on-call support for critical issues, meticulously documenting solutions within the case management system.
Escalation Support: Provide advanced support to Business Technology team across the service desk.
System Enhancement: Contribute to improving overall system security, performance, and availability.
Hardware and Software Lifecycle Management: Assist with the complete lifecycle management of end-user hardware and software inventory.

This is an excerpt. Read the full job description on Appian careers →

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