Staff Customer Quality Engineer

Job description

About Analog Devices

Analog Devices, Inc. (NASDAQ: ADI) is a global semiconductor leader that bridges the physical and digital worlds to enable breakthroughs at the Intelligent Edge. ADI combines analog, digital, AI, and software technologies into solutions that combat climate change, reliably connect humans and the world, and help drive advancements in automation and robotics, mobility, healthcare, energy and data centers. With revenue of more than $11 billion in FY25, ADI ensures today's innovators stay Ahead of What's Possible. Learn more at www.analog.com and on LinkedIn and X.

Position: Staff Customer Quality Engineer

• Role Overview

The Automotive Customer Quality Engineer (CQE) serves as the primary interface between ADI and automotive customers, driving customer satisfaction, issue resolution, and continuous quality improvement across the product lifecycle.

Functions as a front-line quality engineering, coordinating and driving cross-functional teams to resolve issues and improve processes, onsite issue investigation and meeting, customer audit, Quality relevant inquiry including PPAP, PCN, Reliability (AECQ), EHS etc.

• Key Responsibilities

Customer Issue Resolution & Escalation Management

• Serve as primary customer contact for quality issues throughout resolution lifecycle
• Coordinate: Failure Analysis (FA), 8D problem solving process; Drive containment, root cause analysis, and corrective/preventive actions
• Manage escalation and ensure timely customer communication on the quality issue

Customer Communication & Interface

• Translate customer requirements into internal actions and align cross-functional teams
• Communicate: Customer expectations and urgency to ADI teams; Technical findings, reports, and updates to customers
• Provide local language support and ensure zero information loss

Quality Systems & Process Management

• Manage customer issues and ensure proper tracking, documentation, and closure of quality events

Change Management (PCN / PPAP)

• Drive customer communication and approval for PPAP/PSW, PCN approval
• Coordinate with process owners and quality teams to complete required documentation, data, samples etc.

Customer Quality Support & Engagement

• Support customer activities such as:  Audits; Quality workshops; Reliability and quality relevant inquiries; Participate in advanced customer discussions and sales support
• Cross-Functional Collaboration

Cross-Functional Collaboration

• Work closely with: Failure Analysis and Reliability teams; Product Line Quality; Fab, Assembly, Test team
• Act as 8D team member and coordinator across global teams
• Support and take initiatives for defined quality project
• To complete the task that is given by leader
• Support in team/ other quality department related work

• Required Qualifications

Education & Experience

• Bachelor’s or Master’s degree in:
  • Electronics / Electrical Engineering / Materials / Quality Engineering
• 6+ years experience in:
  • Semiconductor quality / automotive quality / FA / CQE roles
• Fluency in both written and Oral English， Chinese communication

Technical Skills

• Strong knowledge of:
  • FA / 8D / Quality tools
  • Automotive standards (IATF16949, AEC-Q, PPAP, PCN)
• Experience in:
  • IC manufacturing process (Fab, Assembly, Test)
  • Reliability and failure analysis/mechanisms
  • Automotive customer audit
• Proficient in Microsoft Office software, data analysis, AI

Soft Skills

• Strong customer communication & stakeholder management
• Crisis handling and escalation management ability
• Cross-functional collaboration and Ability to drive change across organizations
• High sense of ownership and accountability
• Ability to work under pressure
• Willingness to change
• Customer-centric mindset (“voice of customer”)
• Sense of urgency and responsiveness
• Strong analytical and problem-solving skills

For positions requiring access to technical data, Analog Devices, Inc. may have to obtain export  licensing approval from the U.S. Department of Commerce - Bureau of Industry and Security and/or the U.S. Department of State - Directorate of Defense Trade Controls.  As such, applicants for this position – except US Citizens, US Permanent Residents, and protected individuals as defined by 8 U.S.C. 1324b(a)(3) – may have to go through an export licensing review process.

Analog Devices is an equal opportunity employer. We foster a culture where everyone has an opportunity to succeed regardless of their race, color, religion, age, ancestry, national origin, social or ethnic origin, sex, sexual orientation, gender, gender identity, gender expression, marital status, pregnancy, parental status, disability, medical condition, genetic information, military or veteran status, union membership, and political affiliation, or any other legally protected group.