junior Operations Manager ic · Posted Jan 14, 2026

About this role

Amazon is hiring a junior-level Operations Manager based in Manila, Philippines.

Role
Operations Manager
Function
operations
Level
junior
Track
Individual contributor
Employment
Full-time
Location
Manila, Philippines
Work mode
On-site
Department
Customer Service
Posted
Jan 14, 2026
AI Summary
Customer Service Associate handles inbound customer inquiries via phone, chat, and email for North America and UK markets. Resolves order, product, payment, and website questions while using company tools to research and communicate solutions. Requires articulate, detail-oriented, customer-focused individuals comfortable multitasking in high-energy environments.

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Job description

from Amazon careers

strong Role /strong : Customer Service Associate (CSA) - Seasonal br strong Job Type /strong : Fixed-term (Seasonal), Full-time br strong Location /strong : Three E-com Center, MOA Complex, Pasay City br br Our mission at Amazon is to be the Earth’s most customer-centric company, and our award-winning Customer Service team is a key part of achieving that goal. Doing our best for our customers is where we get our energy, and that’s why you’ll find we approach things differently here. You won’t be asked to read from a script or learn dialogue by heart. Instead, we’ll provide you with the training you need to problem solve for our customers. You’ll bring your unique personality to every customer conversation and deliver the exceptional support experience our customers love. br br strong What will you do as a Customer Service Associate? /strong br br As an Amazon Customer Service Associate, you have very clear purpose: to prevent issues, solve queries, and delight our customers. You’ll be the first point of contact for our strong North America and United Kingdom (UK) markets/ /strong customers by answering their requests through phone, chat and/or email – this includes everything from order and product questions…

This is an excerpt. Read the full job description on Amazon careers →
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