Principal Customer Success Specialist - GenAI, AWS Specialist and Partner Organization

Job description

This position is part of the AWS Specialist and Partner Organization (ASP). Specialists own the architectural and customer success strategy for their respective technology domains, providing the business and technical expertise to help our customers succeed. Partner teams own the strategy, recruiting, development, and growth of our key technology and consulting partners. Together they provide our customers with the expertise and scale needed to build innovative solutions for their most complex challenges. IMPORTANT NOTE: This role requires extensive experience leading enterprise-wide AI transformation initiatives. While valuable, experience as an AI practitioner (e.g., data scientist, ML engineer, AI researcher) without strategic transformation leadership experience does not meet the requirements for this position. As a Principal Customer Success Specialist GenAI within the AWS Specialists Partners (ASP) Customer Success Center of Excellence org, you will define and lead enterprise adoption strategies and drive measurable customer business value realization for AWS generative AI services across the organization. You will identify strategic opportunities from the customer backwards, architect complex solutions, and leverage your insights to create and scale frameworks, programs, and playbooks that enable AWS teams and partners to unlock transformational value for customers through optimal adoption of AWS generative AI services at enterprise scale.…