Manager, Program Management, FBA Support Operations

Job description

We are seeking an experienced Manager of Program Management to lead our FBA Seller Experience and Contact Elimination initiatives within FBA Support Operations. This strategic leadership role will focus on managing a team of Program Managers while driving systematic improvements in seller experience and operational efficiency across the FBA network. The role requires building and developing a high-performing team while collaborating with internal stakeholders to identify and resolve operational gaps. Primary Objectives: • Build and lead a team of Program Managers focused on FBA seller experience • Drive contact elimination strategies through process improvements and automation • Develop scalable solutions for recurring operational challenges • Foster cross-organizational collaboration and innovation Key job responsibilities People Leadership Team Development • Build and mentor a team of Program Managers • Drive team performance and professional development • Create an inclusive and innovative team culture • Establish clear goals and success metrics for team members Strategic Program Management • Define program vision and strategy aligned with business objectives • Oversee multiple concurrent programs and initiatives • Establish governance and reporting mechanisms • Drive resource allocation and prioritization decisions Operational Excellence • Lead complex program implementations and process improvements • Develop and execute contact elimination…