Senior Product Manager (Tech), Customer Experience and Business Trends

Job description

Amazon's Customer Experience and Business Trends (CXBT) is seeking a Product Manager - Technical to directly influence the direction of AWS product through the customer experience lens. We seek a technically proficient person to join our team working with AWS leadership to deliver innovative products to customers worldwide. This role needs a person who is passionate to understand about the best possible customer experiences across AWS services. They stay on top of technical innovation and advances in the industry, with an eye on identifying opportunities where AWS can positively impact CX the most. This role requires dive deep into current and future customer needs, and deliver actionable insights that drive development of continuously improving AWS products, customer workflows, and features. Primary deliverables are reports with narratives that cover both the qualitative and quantitative aspects of customer use cases for specific AWS offerings which are presented to senior AWS leadership to influence them in products like AI Services, GenAI/ Agentic AI customer applications, Observability services etc. to deliver the best customer experience. This role allows a person to explore different parts of AWS with a strategic vantage point. The person will excel at influencing stakeholders without formal authority, across a wide…