Sr. Product and Customer Insights Manager, Customer Experience and Business Trends

Job description

Our team’s mission is to look around corners for innovations meaningful for Amazon customers. We obsess over ideas, activities, and trends that could be differentiating for customers. We bring those ideas to teams across Amazon to ideate and invent. Amazon is looking for an experienced, talented and detail oriented individual to join our Customer Experience and Business Trends team. The right candidate will have a passion for identifying opportunities to improve customer experience and assessing the landscape for innovations, demonstrate analytical thinking, problem-solving skills, and strategic thinking, have experience influencing and earning the trust with senior stakeholders and driving business teams to take action, have a strong sense of urgency and commitment, and possess remarkable creativity and excellent business judgment. In this position, you will innovate, build new methodologies to generate insights, and make recommendations to senior leaders and drive actions that directly impact our current and future customers. Key job responsibilities • Explore potential business opportunities and translate them into concrete hypotheses and analysis requirements • Identify opportunities for our customers, and influence Amazon to improve and invent both existing and future CX. • Deliver large and complex studies, including scoping, designing methodology, collecting and analyzing data, and presenting…