Program Manager, DSP DA Services Partner, DLXS

Job description

The Program Manager of the DSP DA Services Partner Team (DDSP) within DLXS serves as a strategic, cross-functional leader responsible for driving operational and programmatic excellence across Brazil's Delivery Service Partner (DSP) network. This role combines strategic vision, analytical rigor, and innovative problem-solving to support DSPs spanning 20+ delivery stations. The position requires a tenacious individual who can influence functional stakeholders within Operations and other support teams while owning the mid-to-long-term strategy, vision, and execution for the DDSP team. The ideal candidate thrives in ambiguous environments, demonstrating the ability to navigate complex situations with minimal guidance while managing DSPs across a diverse network of stations. This role demands expertise in performance management tactics and techniques, coupled with a genuine passion for developing team members and fostering a culture of continuous improvement. The successful program manager leads through change with exceptional communication skills, partnering cross-functionally to drive alignment and influence stakeholders through data-driven insights and strategic recommendations. This position requires an individual with a proven work ethic and track record of leading teams to deliver measurable results in fast-paced environments. The program manager must balance competing priorities, managing both complex, multi-stakeholder initiatives and tactical quick-turn projects while demonstrating exceptional business judgment.…