Support Operations Specialists (Italian), Supply Chain Optimization Technology

Job description

This is a full-time, permanent, non-remote position based in SJO19, Heredia, Costa Rica and does not offer relocation benefits. Job applicants must be located and legally authorized to work in Costa Rica in order to be eligible for consideration. The Vendor Chargeback Dispute Management (VCDM) team in Costa Rica is looking for back-office, full-time, seasonal Support Operations Specialist. Our organization belongs to the Defect Prevention and Reconciliation (DP R) team under NASCO (North America Supply Chain Operations). In addition, we also support programs across different regions such as Europe and México. The Vendor Chargeback Dispute Management team(VCDM) is a centralized unit currently located in SJO - Costa Rica. It works as a part of the Inbound Business chargeback program and it's directly aligned with the VCDM team policies. Current team responsibilities are to analyze and investigate vendor charge-back disputes and ensure that these have been applied correctly; a custom investigation process is performed for each vendor using their provided evidence against each claim. Charge-back audits are also part of the team additional roles where we ensure that each charge-back is being applied correctly with a low error rate which eventually will translate in a low dispute rate. The base pay…