Senior Program Manager, Relay Product Excellence

Job description

We're looking for a Senior Program Manager to drive operational excellence across our organization. This role is critical as we scale our operations and implement transformative initiatives that directly impact our ability to deliver for customers. You'll be the strategic partner who turns ambitious goals into executable plans, builds the framework that enable teams to succeed, and ensures we're always raising the bar on how we work. As a program manager, you'll own the planning processes that guide our organization's direction—from multi-year roadmaps to quarterly business reviews. You'll establish governance frameworks that bring clarity to complex initiatives, build program management methodologies that scale across teams, and drive process improvements that eliminate waste and accelerate delivery. This isn't about managing projects in isolation; it's about creating the infrastructure and mechanisms that help the entire organization execute with precision. The ideal candidate thrives in ambiguity, can simplify complex problems into actionable plans, and knows how to influence without authority. You'll need to be equally comfortable presenting to senior leadership and rolling up your sleeves to map processes with frontline teams. Your ability to build relationships across organizational boundaries, drive data-driven decision making, and lead change management efforts will be essential to your…