Payments | Program Manager, MX Payments
Amazon · Mexico City, Mexico · Sales, Advertising, & Account Management
About this role
Amazon is hiring a manager-level Engineering Manager in the software engineering function based in Mexico City, Mexico. The posting calls out experience with Performance Optimization, Data Analytics.
- Role
- Engineering Manager
- Function
- software engineering
- Level
- manager
- Track
- hybrid
- Employment
- Full-time
- Location
- Mexico City, Mexico
- Department
- Sales, Advertising, & Account Management
- Posted
- Jan 15, 2026
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Job description
from Amazon careersWe seek an experienced payments professional to join our Mexico Payments team. This role will lead the strategy and execution of Amazon.com.mx customers payment experience, focusing on optimizing payment journeys, improving acceptance rates, and driving payment method adoption. The ideal candidate will combine analytical skills with customer obsession to deliver best-in-class payment experiences. The ideal candidate must be comfortable working in a high ambiguity environment, and have high tolerance to frustration. Key Responsibilities: Key job responsibilities 1) Payment Experience Management: - Lead end-to-end payment experience strategy across all payment methods. - Drive improvements in customer payment journey from checkout to post-purchase. - Optimize payment flows to increase customer satisfaction and reduce friction. 2) Performance Optimization: - Drive improvements in key metrics including Approval Success Rate (ASR) and Payment Success Rate (PSR). - Develop and execute strategies to increase wallet penetration and payment method diversity. - Lead initiatives to migrate customers to lower-cost, higher-engagement payment methods 3) Cross-functional Leadership: - Collaborate with Payment Business Operations, Fraud Abuse, Technology, Prime, and Prime Video teams to optimize key metrics. - Partner with data analytics to develop and track key performance metrics. - Manage relationships with internal stakeholders across Retail and Digital businesses. -…