Product Quality Manager, Private Brands

Job description

Amazon Private Brands is seeking an experienced Product Quality Manager (PQM) dedicated to ingestible and formulated products. This critical role will address expertise gaps in our current APB quality management team. Based in our Amazon Shenzhen office, you will be responsible for developing product requirements, supporting performance protocols, and managing testing processes to ensure we consistently deliver high-quality products to our customers worldwide. Key job responsibilities • Develop and own Product Requirement Documents (PRDs) for ingestible and formulated products, ensuring compliance with Amazon's quality standards. • Work closely with stakeholders across North America, Europe, and Japan with Performance protocols, Pre-production Testing (PPT), and Production Testing (PT) to insure pre-launching product quality. • Implement and maintain Amazon quality systems throughout the product lifecycle • Collaborate with suppliers, third-party testing laboratories, and internal teams to ensure product quality and compliance • Drive continuous product improvement initiatives to ensure APB products meet or exceed industry standards • Own Customer Review Ratings (CRR) for assigned product categories and proactively address quality complaints • Analyze quality processes and systems to identify opportunities for improvement • Develop scalable business solutions for product development and quality monitoring • Maintain close collaboration with global stakeholders and provide visibility…