Senior Customer Success Specialist - GenAI, AWS Specialist and Partner Organization

Job description

This position is part of the AWS Specialist and Partner Organization (ASP). Specialists own the architectural and customer success strategy for their respective technology domains, providing the business and technical expertise to help our customers succeed. Partner teams own the strategy, recruiting, development, and growth of our key technology and consulting partners. Together they provide our customers with the expertise and scale needed to build innovative solutions for their most complex challenges. IMPORTANT NOTE: This role requires specific experience leading organizational AI transformation. While valuable, experience as an AI practitioner (e.g., data scientist, ML engineer, AI researcher) without transformation leadership experience does not meet the requirements for this position. As a Senior Customer Success Specialist GenAI within the AWS Specialists Partners (ASP) Customer Success Center of Excellence org, you will drive enterprise adoption and measurable customer business value realization for AWS generative AI services by engaging with customers and developing and executing comprehensive customer success strategies. You will identify opportunities from the customer backwards, architect solutions, and leverage your learnings to build the frameworks, programs, and playbooks that enable AWS teams and partners to unlock value for customers through optimal adoption of AWS generative AI services at scale. This role…