IT Support Engineer I, IT Support Engineer I, OTS

Amazon · Cajamar, Brazil · Operations, IT, & Support Engineering

mid operations IT Engineer ic 2+ yrs Hybrid · Posted Dec 4, 2025

About this role

Amazon is hiring a mid-level IT Engineer in the operations function based in Cajamar, Brazil (hybrid). The posting calls out experience with AWS, Linux, Networking, Encryption and roughly 2+ years of relevant work.

Role
IT Engineer
Function
operations
Level
mid
Track
Individual contributor
Employment
Full-time
Location
Cajamar, Brazil
Work mode
Hybrid
Experience
2+ years
Department
Operations, IT, & Support Engineering
Posted
Dec 4, 2025
AI Summary
IT Support Engineer providing 24/7 technical support across Amazon facilities worldwide. Deploys solutions for hardware, operating systems, and enterprise applications while conducting root cause analysis and maintaining critical systems uptime. Requires Windows Server, networking, and multi-user environment troubleshooting experience.
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Job description

from Amazon careers

Revolutionize Global Operations with Amazon OTS At Amazon's core lies our Operations team, renowned for delivering excellence at unprecedented speed and scale. Every day, our facilities process and deliver millions of products to customers across the globe. OTS - OpsTech Solutions serves as the backbone of this massive operation, providing 24/7 IT support to keep our worldwide network running seamlessly. Your Role as IT Support Engineer I Join us in shaping the future of e-commerce technology. As an IT Support Engineer I, you'll: Deploy innovative technical solutions across regional facilities Provide expert support for hardware, operating systems, and enterprise applications Think creatively to solve unique challenges beyond standard procedures Collaborate with global teams to maintain and improve our technology infrastructure Drive operational excellence through hands-on problem-solving Why Amazon OTS? We offer more than just a job: Competitive salary and comprehensive benefits from day one Healthcare coverage that starts immediately Casual, practical work environment (yes, jeans and t-shirts are welcome!) Opportunity to work with cutting-edge technology Career growth in a dynamic, global environment Join our team of problem-solvers who take pride in powering the world's most customer-centric company. Help us write the next chapter in Amazon's technological evolution. Key job responsibilities…

This is an excerpt. Read the full job description on Amazon careers →
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