Ops Tech SME, Quick Commerce
Amazon · Riyadh, Saudi Arabia · Fulfillment & Operations Management
mid
operations
Business Analyst
ic
1-5 yrs Bachelor's
· Posted Nov 25, 2025
About this role
Amazon is hiring a mid-level Business Analyst in the operations function based in Riyadh, Saudi Arabia. The role typically asks for 1–5 years of relevant experience. Listed education preference: a bachelor's degree or equivalent.
- Role
- Business Analyst
- Function
- operations
- Level
- mid
- Track
- Individual contributor
- Employment
- Full-time
- Location
- Riyadh, Saudi Arabia
- Experience
- 1–5 years
- Education
- Bachelor's degree
- Department
- Fulfillment & Operations Management
- Posted
- Nov 25, 2025
AI Summary
Operations Tech SME bridges Operations, Product, and Tech teams to ensure smooth launches and stable system workflows. Troubleshoots system issues, validates operational accuracy, conducts testing, and supports process readiness for new sites or products. Requires bachelor's degree and 1-5 years in operations, technical support, or product/tech coordination with strong cross-functional communication.
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Job description
from Amazon careersWe are looking for an Operations Tech SME to support high-growth, technology-enabled operations. In this role, you will act as the bridge between Operations, Product, and Tech teams to ensure smooth launches, stable system workflows, and exceptional customer experience. You will troubleshoot system issues, validate operational accuracy, and support process readiness to enable successful day-one performance for new sites or products.
Key job responsibilities
Lead operational readiness and support launch activities, ensuring workflows, tools, and processes function as expected.
• Diagnose and troubleshoot system issues by working closely with Tech, Product, and Operations teams.
• Conduct structured testing, validate process accuracy, and identify gaps before launch.
• Support data validation related to operational workflows and customer-facing promises.
• Coordinate with cross-functional partners to resolve defects and ensure readiness for go-live.
• Monitor performance post-launch, escalate issues, and drive timely root-cause resolution.
• Identify recurring patterns, propose long-term fixes, and contribute to continuous improvement initiatives.
• Communicate clearly with stakeholders, providing timely updates, documentation, and status reports.
Key job responsibilities
Lead operational readiness and support launch activities, ensuring workflows, tools, and processes function as expected.
• Diagnose and troubleshoot system issues by working closely with Tech, Product, and Operations teams.
• Conduct structured testing, validate process accuracy, and identify gaps before launch.
• Support data validation related to operational workflows and customer-facing promises.
• Coordinate with cross-functional partners to resolve defects and ensure readiness for go-live.
• Monitor performance post-launch, escalate issues, and drive timely root-cause resolution.
• Identify recurring patterns, propose long-term fixes, and contribute to continuous improvement initiatives.
• Communicate clearly with stakeholders, providing timely updates, documentation, and status reports.
Basic Qualifications
This is an excerpt. Read the full job description on Amazon careers →