Software Development Engineer II, FaST (Fashion Subsidiary Tech)

Job description

The FaST (Fashion Subsidiary Tech) CS-Tech team owns Customer Service support, tooling, automation, and Fraud Abuse prevention charters for our online fashion retailers, Shopbop and Zappos. As an Amazon subsidiary, we leverage best-in-class technology from the inside; analyze and iterate existing and new opportunities, and scale them to continually improve the customer experience for their entire journey at Shopbop.com and Zappos.com. On the CS-Tech team, you’ll get to build critical services, multi AI agentic workflows that impact every Shopbop and Zappos customer, and the Customer Service Agents. You get a chance to work directly with stakeholders, and take responsibility for scoping projects, completing design, and building systems for launch. You will directly support our internal stakeholders in Fashion Fitness Customer Service and Fraud Prevention teams to ensure we build the right tooling and enable highly impactful scenarios. Come to work with us and help define the next generation customer experiences for the fashion-obsessed! Work/Life Harmony Our team puts a high value on work-life harmony. Our team is located on-site in Madison, WI. We generally keep core in-office hours from 9am to 5pm, M-F. Mentorship Career Growth We’re building an environment that celebrates knowledge sharing and mentorship. Our team truly enjoys…